Benchmarking Is the Continuous Process of Measuring Products, Services, and Activities

question 40

True/False

Benchmarking is the continuous process of measuring products, services, and activities against the best possible levels of performance, either inside or outside the organization.

---

Definitions:

Bystander Intervention

The act of stepping in to help someone in need when others present may not take action.

Social Running

refers to the activity of running in groups or communities, often for social interaction, peer support, and motivation rather than competitive purposes.

Informational Social Influence

The influence of others that leads an individual to conform because they believe the group is competent and has the correct information, especially in ambiguous situations.

Normative

Relating to an ideal standard or model, or being based on what is considered to be the normal or correct way of doing something.