The Number of Complaints About a Product Is an Example

question 132

Multiple Choice

The number of complaints about a product is an example of a balanced-scorecard measure of the:

• A)internal business process perspective
• B)customer perspective
• C)learning and growth perspective
• D)financial perspective

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Definitions:

Opportunity Cost

The value of the next best alternative forgone as the result of making a decision.

True Cost

The comprehensive cost of a good or service, including all direct and indirect expenditures as well as environmental and social impacts.

Price Floors

Price Floors are legally established minimum prices for goods or services, below which they cannot be sold, usually set to protect producers.

Equilibrium

The state in a market where the quantity supplied equals the quantity demanded, and there is no incentive for price to change.