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For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1. service response time
2. market share
3. gross margin percentage
4. defect rates
5. customer satisfaction
6. information system availability
7. new-product development time
8. economic value added
9. employee education
10. manufacturing downtime
Diversified Teams
Groups composed of members from various backgrounds, bringing different perspectives and strengths to the table.
Constructive Feedback
Feedback that is meant to be helpful and aimed at improving performance or behavior rather than merely criticizing.
Unstructured Problems
Problems that lack clear definition and solution paths, often requiring creative and analytical thinking to solve.
Micro-culture
A distinct cultural group operating within a larger culture, often having its own values, norms, and practices.
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