An Example of a Nonfinancial Measure of Customer Satisfaction Would

question 107

True/False

An example of a nonfinancial measure of customer satisfaction would be the percentage of products that fail soon after delivery.

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Definitions:

Quantitative Goal

A specific, measurable target based on numerical values or data.

Repeat Customers

Individuals who repeatedly purchase goods or services from the same business, demonstrating loyalty and satisfaction.

Comprehensiveness

Refers to being thorough and detailed in coverage or scope.

Goal-Setting Process

a systematic approach to setting and achieving objectives, which involves establishing clear, measurable, and time-targeted objectives.