Of the Four Perspectives of the Balanced Scorecard the Customer

question 81

True/False

Of the four perspectives of the balanced scorecard the customer perspective refers to employee satisfaction,absenteeism,information systems capabilities,and number of processes with real-time feedback.

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Definitions:

Round

A shape having a continuous curve without edges or corners, often used in geometry and design; alternatively, it can refer to advancing or modifying numbers to a specific degree of precision.

Average

A statistical measure representing the central or typical value in a set of data, calculated by dividing the sum of all values by the number of values.

Sum

The result of adding two or more numbers or quantities together, totaling their combined value.

Min Function

A computing function that returns the smallest value in a given set of numbers or arguments.