Benchmarking Is the Continuous Process of Measuring Products, Services, and Activities

question 164

True/False

Benchmarking is the continuous process of measuring products, services, and activities against the best possible levels of performance.

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Definitions:

Service Triads

A supply chain model where three parties are involved in the service delivery process, creating a triangular relationship.

Contracts

Legally binding agreements between two or more parties that specify the terms and conditions of their relationship and transactions.

Service Delivery

The manner in which a company provides a service to customers, including the process of ensuring customer satisfaction.

Outsourcing Increase

The growing trend or act of contracting out tasks, functions, or jobs to external service providers or companies.