Delivering Value to the Customer Requires Executing Activities Important to the Value

question 38

Essay

Delivering value to the customer requires executing activities important to the value proposition.Many of the activities cannot be evaluated by financial measures of performance.List five non-financial measures of performance applicable to the hospitality industry.

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Definitions:

Hippocrates

An ancient Greek physician often referred to as the "Father of Medicine," credited with advancing the systematic study of clinical medicine.

Trephining

An ancient surgical intervention where a hole is drilled or scraped into the human skull, exposing the dura mater to treat health problems related to intracranial diseases or release pressured blood buildup from an injury.

Four Humors

An ancient medical theory that health is determined by the balance of four bodily fluids: blood, phlegm, black bile, and yellow bile.

Hippocrates

An ancient Greek physician who is often regarded as the "father of medicine", known for his contributions to the ethical and professional standards of medical practice.