Use the Information Below to Answer the Following Question(s)

question 98

Multiple Choice

Use the information below to answer the following question(s) .
Following a strategy of product differentiation, Barry Company makes an XX 300. Barry Company presents the following data for the years 1 and 2.
Barry Company produces no defective units but it wants to reduce direct materials usage per unit of XX 300 in year 2. Manufacturing conversion costs in each year depend on production capacity defined in terms of XX 300 units that can be produced. Selling and customer-service costs depend on the number of customers that the customer and service functions are designed to support. Neither conversion costs or customer-service costs are affected by changes in actual volume. Barry Company has 23 customers in year 1 and 25 customers in year 2. The industry market size for high-end appliances increased 5% from year 1 to year 2.
-Measures of the balanced scorecard's customer perspective include all of the following EXCEPT

• A) market share.
• B) customer satisfaction.
• C) number of new customers.
• D) customer training on new products.
• E) number of repeat customers.

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Definitions:

A State

A temporary condition or phase that an individual or system experiences, which can influence thoughts, feelings, and behaviors.

Positive A State

A condition characterized by the presence or increase of positive emotions or affect.

Addiction

A chronic condition characterized by compulsive engagement in rewarding stimuli, despite adverse consequences.

Solomon

Richard L. Solomon was an American psychologist known for his work on the opponent-process theory of emotions, which explains complex emotional and motivational states.