Which of the Following Are Not Nonfinancial Measures for Evaluating

question 86

Multiple Choice

Which of the following are not nonfinancial measures for evaluating customer satisfaction?

• A) total sales per customer
• B) customer response time
• C) number of customer complaints per month
• D) ratio of defective units to good units shipped to customers
• E) timeliness of delivery

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Definitions:

Employee-Management Relationships

The dynamic and interactions between employees and their managers or supervisors within a workplace.

Traditional Organization

An organizational structure characterized by a strict hierarchy, centralized decision-making, and clear division of labor.

Rational Communication

The exchange of ideas, information, or messages through reasoned discourse, aiming for clear understanding and logical outcomes.

Formal Communication

Formal Communication refers to the exchange of information that follows set protocols or structured paths within an organization, often documented and archived.