Conformance Quality Is

question 140

Multiple Choice

Conformance quality is

• A) the performance of a product or service according to design and production specifications.
• B) the performance of a product or service according to design and customer specifications.
• C) the performance of a product or service according to competitor information.
• D) the performance of a product or service according to design specifications.
• E) the performance of a product or service according to employee specifications.

Recognize the importance for trainers and HR professionals to calculate and demonstrate the financial results of training and development investments.

Understand the reasons why managers might avoid the costing process in training and how senior management can encourage the incorporation of costing and quantifiable benefits in training programs.

Understand the concepts and differences between mobbing and bullying.

Comprehend the definition and examples of rage, harassment, and aggression in the harm model of aggression.

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Definitions:

Treasury Stock

Shares that were issued and subsequently reacquired by the issuing company, reducing the amount of outstanding stock on the open market.

Stockholders' Equity

The portion of a company's total value that is owned by its shareholders, represented by the company's assets minus its liabilities.

Cumulative

Describing a total that includes all amounts accumulated over a period of time, often used in the context of dividends that are accrued and paid at a later date.

Nonparticipating

Typically refers to insurance policies or investment plans where the holder does not share in profits or dividends beyond specified benefits.