An Example of a Nonfinancial Measure for Customer Satisfaction Is

question 224

Multiple Choice

An example of a nonfinancial measure for customer satisfaction is

• A)Average manufacturing time for for key products.
• B)Contribution margin.
• C)Percentage of products that fail soon after delivery.
• D)Number of employees trained on managing bottleneck operations.
• E)Number of units reworked.

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Definitions:

Socially Competent

The ability of an individual to interact effectively with others in social contexts, adapting behaviors to suit different situations.

Controlling Behavior

Actions intended to dominate or dictate the actions, thoughts, or feelings of another person.

James Marcia

A developmental psychologist known for his work on adolescent identity formation and the identity status theory.

Identity

The qualities, beliefs, personality, looks, and/or expressions that make a person (self-identity) or group (particular social category or social group).