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Cari and Jereme Just Bought a Bed and Breakfast Inn

question 69

Essay

Cari and Jereme just bought a bed and breakfast inn at a very attractive price.The business had been doing poorly.Before they reopened the inn for business, they attended a seminar on operating a high quality business.Now that they are ready to open the inn, they need some advice on quality costs and management.Required:
Identify four categories of quality costs.In addition, identify three items that would be classified in each of the categories.


Definitions:

Meta-Communication

The act of communicating about communication, often used to clarify or interpret the underlying message in an interaction.

Media Richness

A theory that evaluates communication media based on their ability to reproduce the information sent over them without loss or distortion.

Feedback

Information given to an individual or group about their performance or behavior, intended to guide future improvements.

Fundamental Attribution Error

A cognitive bias that leads individuals to attribute others' actions to their character or personality while underestimating situational factors.

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