Which of the Following Are Not Nonfinancial Measures for Evaluating

question 86

Multiple Choice

Which of the following are not nonfinancial measures for evaluating customer satisfaction?

• A) total sales per customer
• B) customer response time
• C) number of customer complaints per month
• D) ratio of defective units to good units shipped to customers
• E) timeliness of delivery

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Definitions:

Expected Value

The weighted average of all possible values of a random variable, taking into account their probabilities of occurrence.

Independent

Not influenced or controlled by others in terms of opinions or actions; in statistics, variables not affected by any other variables.

Standard Deviation

A measure of the dispersion or variability of a set of values, indicating how spread out the values are from the mean.

Standard Deviation

A statistical measure that quantifies the dispersion or variability of a data set around its mean, indicating how spread out the data points are.