A Comparison of Year-To-Year Changes in Customer Net Present Value

question 80

Multiple Choice

A comparison of year-to-year changes in customer net present value estimates

• A) is one way to add certainty to the customer evaluation process.
• B) highlights whether managers have been successful in maintaining long-run profitable relationships with their customers.
• C) can be used to motivate customers.
• D) is difficult to calculate because of the need to know the customers' cost of capital.
• E) can be used in place of the payback method.

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Definitions:

Mimicry

The resemblance of one species to another species or to natural objects, providing protection from predators or other advantages.

Brood Parasitism

A reproductive strategy where one species lays its eggs in the nest of another species, letting the host species raise its offspring.

Indicator Species

Species that serve as a measure for the health of an ecosystem or the presence of certain environmental conditions, often used in conservation and ecological research.

Exotic Species

Species that are introduced to a new environment where they do not naturally occur, often leading to environmental changes and potentially becoming invasive species.