Shyanne Is a Toll-Booth Operator

question 58

Multiple Choice

Shyanne is a toll-booth operator. At least once every hour, she typically has an encounter with a motorist who berates and belittles her because they are upset about traffic, they don't have enough change, or they are just unhappy that day. As a result, when she gets home Shyanne often yells at her roommates and slams cabinet doors closed when she can't find what she wants. She is displaying classic symptoms of

• A)displacement.
• B)projection.
• C)regression.
• D)sublimation.

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Definitions:

Control Systems

Mechanisms or procedures implemented by management to ensure that organizational goals and objectives are achieved.

Regular Information

Data or facts that are routinely collected, processed, and used for analysis or decision making.

Management Accounting Systems

Systems used by businesses to provide managerial staff with financial data and analysis for decision-making.

Organisation's Strategy

The comprehensive plan and actions set by a business to achieve long-term goals and competitive advantage.