When Calling for Directory Assistance, Operators Used to Tell Their

question 156

Multiple Choice

When calling for directory assistance, operators used to tell their customers to "Have a nice day" after providing them with a phone number. As a consequence, many people forgot the number they were just given. What is the most likely explanation?

• A)The customers were not paying attention to the number they were given.
• B)The customers were prevented from engaging in immediate rehearsal.
• C)The customers failed to engage in elaborative rehearsal.
• D)The phone number exceeded the capacity of their short-term memory.