Examlex
A ________ reinforcer, such as money or praise, gets its value through an association with a(n) ________ reinforcer.
Customer Expectations
Customer Expectations refer to the preconceived notions or standards that consumers have regarding the quality, performance, and value of a product or service before making a purchase.
Variability in Performance
The degree to which the outcomes or results of a process, such as service delivery, can differ over time.
Symbolic
Serving as a representation or symbol of ideas, values, or concepts without having a direct practical application.
Experiential Attribute
A characteristic of a product or service that is perceived through the senses during use, contributing to the overall customer experience.
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