The Common Factor in All Quality Management Systems Is the Desire

question 129

True/False

The common factor in all quality management systems is the desire to improve the business's performance by providing quality products or services.

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Definitions:

Frederick Herzberg

A psychologist best known for developing the Motivator-Hygiene Theory, which distinguishes between factors that create job satisfaction and those that prevent dissatisfaction.

Two-Factor Theory

A psychological theory proposed by Herzberg that suggests employee satisfaction and dissatisfaction are influenced by two separate sets of factors: motivators and hygiene factors.

Personal Rewards

Benefits or compensations received by an individual as a result of their actions or achievements, which can be intrinsic or extrinsic.

Status

The relative rank, prestige, or social standing of an individual or group within a society or organizational hierarchy.