When Preparing the Report to Analyze a Proposed Quality Improvement

question 58

Multiple Choice

When preparing the report to analyze a proposed quality improvement program,which of the following costs are included in the total costs of undertaking the quality improvement program?

• A)warranty costs
• B)sales returns
• C)inspection of raw materials
• D)cost of rework

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Definitions:

Normative Social Influence

It is the influence of other people that leads us to conform in order to be liked and accepted by them.

Compliance

The act of conforming, submitting, or adapting one's actions to another's wishes, rules, or regulations.

Referent Group

A group to which an individual or another group is compared, often for the purpose of evaluating and understanding one's own attitudes, values, and behaviors.

In-Group

A group in society with which an individual psychologically feels a sense of belonging.