The Role of the Credit Department Includes ________

question 73

Multiple Choice

The role of the credit department includes ________.

• A) approving all credit applications in order to avoid losing sales
• B) evaluating customers' credit applications to determine whether they meet the company's approval standards
• C) following unwritten approval standards for processing customers' credit applications
• D) collecting cash from customers

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Definitions:

Nonverbal

Refers to communication methods other than spoken or written words, including body language, facial expressions, and gestures.

Active Listening

Active listening is a communication technique where the listener fully concentrates, understands, responds, and then remembers what is being said.

Marginal Listening

A type of listening where the listener gives minimal attention and might miss significant parts of the message being communicated.

Levels of Listening

The varying degrees of attention and engagement shown by a listener, ranging from passive hearing to active, empathetic understanding.