A Retailer Allows Its Employees to Handle Customer Complaints Without

question 24

Multiple Choice

A retailer allows its employees to handle customer complaints without having to ask for permission or directions from management.Which of the following activities would this policy encourage?

• A) employees feeling empowered to help customers
• B) employees ignoring the rights of its customers
• C) employees actively helping customers
• D) employees facing an ethical decision

---

Definitions:

Estimating P

This refers to the process of determining the probability of success in a given Bernoulli trial or binomial experiment.

Data

Information collected together for reference or analysis, usually in numerical or categorical form.

Sampling Error

The difference between the sample statistic and the actual population parameter, which results from selecting a sample rather than conducting a census.

Confidence Level

The probability that a parameter lies within a specified range of values, often expressed as a percentage.