Which of the Measures Below Would Be Most Likely to Be

question 76

Multiple Choice

Which of the measures below would be most likely to be found in the customer perspective of the balanced scorecard?

• A) Change in market share
• B) Training days per employee
• C) Residual income
• D) Percent capacity utilisation

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Definitions:

Open Account

A type of credit arrangement where goods and services are delivered with the understanding that payment will be made at a later date.

Interest-Bearing Note

A debt instrument in which the borrower promises to pay the lender a fixed amount of interest in addition to repaying the principal.

60-Day Note

Definition: A financial instrument, or promissory note, that requires the borrower to pay back the principal balance along with any interest in 60 days.

Maturity Value

The total amount payable to an investor at the end of a debt security's life, including both the principal and any accrued interest.