Which of the Following Measures Would Be Least Likely to Be

question 69

Multiple Choice

Which of the following measures would be least likely to be included in a balanced scorecard's customer perspective?

• A) Customer satisfaction rating
• B) revenue growth by product line
• C) Total operating income by product line
• D) Percent of repeat sales

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Definitions:

Cent

A Cent is a monetary unit that represents one hundredth of the base unit of currency in many countries, such as the United States dollar, Euro, and others.

Decimal Equivalent

A fraction or percentage expressed as a decimal number.

Percent Equivalent

A way to express a part of the whole number as a percentage.

Rounded

Adjusted to the nearest specified value, often to simplify numbers for ease of calculation or reading.