The Internal Business Process Perspective in a Balanced Scorecard Concentrates

question 8

True/False

The internal business process perspective in a balanced scorecard concentrates principally on employees.

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Definitions:

Supply Chain Management

The supervision and management of materials, data, and monetary resources as they transition from the supplier, through the manufacturer and wholesaler phases, ultimately reaching the retailer and consumer.

On-time Availability

The state or characteristic of being ready for use or accessible exactly when needed or promised.

Efficiency

The ability to achieve a desired result or perform a task with the least amount of wasted time, effort, or resources.

Value Chain

A series of activities that companies perform to bring a product or service from conception to the marketplace.