Which of the Following Measures Would Be Least Likely to Be

question 17

Multiple Choice

Which of the following measures would be least likely to be included in a balanced scorecard's financial perspective?

• A) Customer satisfaction rating
• B) Percent of sales from return customers
• C) Average revenue per customer
• D) Increase in sales by geographic region

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Definitions:

Depression

A common and serious medical illness that negatively affects how you feel, the way you think and how you act, leading to feelings of sadness and/or a loss of interest in activities once enjoyed.

Depressive Disorder

A category of mood disorders characterized by persistent feelings of sadness, hopelessness, and a lack of interest or pleasure in daily activities.

Psychological Pain

A form of suffering that arises from non-physical sources, often related to emotional distress, mental health disorders, or existential concerns.

General "Depression"

A common mental health disorder characterized by persistent sadness, loss of interest in activities, and an inability to carry out daily tasks.