Steps in the Post-Sales Service Cycle of the Value Chain

question 35

Multiple Choice

Steps in the post-sales service cycle of the value chain include

• A) Identifying customer preferences
• B) Designing products and services
• C) Building products and services
• D) Providing customer service

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Definitions:

Structure And Strategy

Refers to the organizational framework and the planned approach used by an entity to achieve its long-term goals.

Individual Resistance

The opposition or pushback by people within an organization towards changes affecting their routines or beliefs.

Personality

The combination of characteristics or qualities that form an individual's distinctive character.

Organization Design

The process of structuring an organization's roles, responsibilities, and systems to effectively achieve its goals.