The Balanced Scorecard Approach Has Been Criticised for Not Capturing

question 37

Multiple Choice

The balanced scorecard approach has been criticised for not capturing core values related to

• A) Relations with regulators or approaches to the environment
• B) Customer satisfaction
• C) Shareholder returns
• D) Employee attitudes

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Definitions:

Net Exports

The net difference between a nation's total exports and its total imports, indicating the trade balance.

Net Capital Outflow

The difference between the domestic country's investment in foreign countries and the foreign investments in the domestic country.

Domestic Investment

The total spending within a country on capital goods, which are used to produce other goods or services.

Exchange Rates

The value of one currency for the purpose of conversion to another, reflecting the market's opinion of the relative worth of currencies.