In Relation to the Drum-Buffer-Rope Concept That Is Used to Maxamise

question 18

Multiple Choice

In relation to the drum-buffer-rope concept that is used to maxamise flow through an organisational bottleneck, the statement that is correct is:

• A) the 'drum' relates to the activity associated with only inserting materials into the constraint when needed
• B) the 'buffer' is the activity of only maintaining a small amount of work in process
• C) the 'rope' involves calculating the demand for materials according to specified lead times
• D) All the statements are correct

---

Definitions:

Intangibility

The characteristic of services that makes them unable to be touched, seen, tasted, heard, or felt in the same manner that physical goods can be sensed.

Relationship Marketing

A strategy focused on building long-term engagement and loyalty with customers rather than on individual transactions.

Service Encounter

The exchange between a consumer and a service provider at the time a service is delivered.

Distribution Site

is a location or platform where products or services are made available to purchasers or end-users.