The Statement That Is Incorrect Concerning Total Quality Management Is

question 10

Multiple Choice

The statement that is incorrect concerning total quality management is:

• A) there is a strong customer focus
• B) there is an emphasis on process management
• C) there is extensive employee participation and training
• D) none of the statements is incorrect, i.e. all are correct statements

---

Definitions:

Statistic

A statistic is a numerical measurement describing some characteristic of a sample, which is a subset of the population data.

Research Hypothesis

An educated guess or prediction made for the purpose of testing through scientific research, stating a potential outcome or relationship.

Critical Values

Thresholds in hypothesis testing which, if exceeded by the test statistic, indicate that the null hypothesis can be rejected.

Standard Deviation

A metric that quantifies how spread out a dataset is in comparison to its average value.