Consider the Following Activities, Which Could Be Undertaken by Managers

question 26

Essay

Consider the following activities, which could be undertaken by managers at Virgin Blue Airlines. Indicate whether each item is most likely part of:
S - organisational strategies
P - operating plans
A - actual operations or
M - measuring, monitoring and motivating.
Each item has only one correct response.
1 comparing actual revenues with budgeted revenues
2 developing processes for handling customer complaints
3 handling customer complaints
4 hosting an annual employee picnic
5 maintaining high quality customer service
6 negotiating contracts with the flight attendant union over the next six months
7 opening a new route to Perth
8 providing employees opportunities to buy stock at discounted prices
9 valuing training for employees to increase organisational competence
10 reporting periodic financial results

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Definitions:

Personal Income Taxes

Taxes imposed on individuals or entities based on their income or profits earned within a fiscal year.

Federal Government's Tax Revenues

The income obtained by the federal government through taxation, which is used to fund its activities and services.

U.S. Tax Revenue

The total income collected by the government of the United States from tax sources, including individual and corporate income taxes, social security taxes, sales taxes, and other levies.

Public Sector

The segment of the economy that encompasses both government-run services and businesses, which are owned and controlled by the state.