The Following Are Inputs and Outputs to the Help Desk

question 25

Short Answer

The following are inputs and outputs to the help desk:
operator training
number of calls per day
maintenance of computer equipment
number of operators
number of complaints
Identify whether each is an input or an output to the help desk.

---

Definitions:

Cognitive Dissonance Theory

suggests that individuals experience discomfort (or dissonance) when holding conflicting cognitions, leading them to change attitudes, beliefs, or actions to reduce the dissonance.

Psychoanalytic Theory

A theory of psychology and psychotherapy developed by Sigmund Freud that emphasizes unconscious processes and childhood experiences in shaping behavior.

Equity

Fairness or justice in the way people are treated, often discussed in the context of social policy, economics, or law.

Social Exchange

A theory that suggests social behavior is the result of an exchange process aimed at maximizing benefits and minimizing costs to individuals.