A Quality of Information Demonstrated When Different Independent Observers Could

question 11

Multiple Choice

A quality of information demonstrated when different independent observers could reach the same general conclusions that the information represents what it purports to represent is:

• A) verifiability.
• B) comparability.
• C) understandability.
• D) neutrality

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Definitions:

Customer Benefit Approach

A sales strategy that focuses on emphasizing the advantages and positive outcomes a customer will gain from a product or service.

Prospect's Response

The reactions or replies given by a potential customer during a sales interaction, which can range from interest to objection.

SPIN Approach

A sales technique based on four types of questions—Situation, Problem, Implication, Need-payoff—aimed at guiding a potential customer through the decision-making process.

Need-Satisfaction

The process of meeting or fulfilling a requirement or desire of a customer through products or services.