____ of an Outsourcing Contract Involves Formal and Informal Processes

question 15

Multiple Choice

____ of an outsourcing contract involves formal and informal processes and rules to manage the relationship between the two organizations.

• A) Governance
• B) Management
• C) Control
• D) Consensus

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Definitions:

Active Listening

A communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said.

Nonverbal Cues

Forms of communication without words, such as gestures, facial expressions, and body language, which can convey messages or emotions.

Communication Styles

Varied manners and approaches with which individuals express themselves and interact with others.

Jargon

Specialized terminology used within a specific profession, industry, or group, often difficult for outsiders to understand.