Knowing What Your Listeners Value or Need and Appealing to Those

question 47

Multiple Choice

Knowing what your listeners value or need and appealing to those values or needs is known in persuasion as

• A)self actualization appeal.
• B)self esteem appeal.
• C)negative motivation.
• D)positive motivation.

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Definitions:

Legal Action

The process of using the formal judicial system to resolve disputes, enforce laws, or seek justice.

Adjustment Message

A communication intended to address and resolve a complaint or dissatisfaction expressed by a customer or client.

Bad Dining Experience

An unsatisfactory visit to a restaurant or eating establishment, often due to poor service, food quality, or ambiance.

Service Fee

A charge for the provision of a service, often added to the base cost of the service being provided.