The American Customer Satisfaction Index (ACSI)E-Government Satisfaction Index for 2007

question 45

True/False

The American Customer Satisfaction Index (ACSI)E-Government Satisfaction Index for 2007 showed that user satisfaction with government Web sites increased for the third straight year.

---

Definitions:

Kohlberg's Construct

refers to Kohlberg's theory of moral development, which outlines how individuals progress through different stages of moral reasoning.

Moral Judgment

The process of determining the ethical correctness or wrongness of actions based on a set of criteria or principles.

Obedient

The quality or condition of doing what one is told or expected to do, showing compliance with commands or directives from authority figures.

Legitimate Social Contract

An agreement deemed valid and acceptable by those involved, often referring to the consensus on societal rules and norms.