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For a risk-averse individual,with return on the X-axis and total utility on the Y-axis,the slope of the total utility curve:
Service Time Probabilities
The likelihood of various durations that a service might take, often used in queueing theory to predict waiting times.
Service Level
The complement of the probability of a stockout.
Cost Of Waiting
The potential loss incurred by delaying decisions or actions, often used in queueing theory and service management.
Balk
The action taken by customers who decide not to enter a queue or a service system because it appears too long or slow.
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