In What Circumstances Can a Record of Advice (ROA) Document

question 19

Essay

In what circumstances can a record of advice (ROA) document be prepared for a financial planning client and what format does the financial planner need to follow in its preparation?

---

Definitions:

Formula Sales Presentation

A structured approach to a sales presentation that relies on a proven sequence of steps designed to guide the potential customer toward a purchase.

Canned Introduction

A pre-scripted and rehearsed opening remark used by salespeople or presenters to start a conversation or presentation.

Open-Ended Question

An open-ended question is designed to encourage a full, meaningful answer beyond a simple yes or no.

Customer Talking Time

The duration or portion of a conversation in which the customer is speaking, often used in sales and service settings to gauge customer engagement and understanding.