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Total variable costs change in direct proportion to changes in the volume of production.
Customer Service
The assistance and support provided by a company to those people who buy or use its products or services.
Delight The Customer
The concept of exceeding customer expectations to create an exceptionally positive experience.
Herzberg's Motivational Factors
Components identified by psychologist Frederick Herzberg that increase job satisfaction and motivate employees, including achievement, recognition, and work itself.
Maslow's Theory
A psychological theory proposed by Abraham Maslow, outlining a hierarchy of human needs from physiological to self-actualization.
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