Activity-Based Management Focuses on Making Decisions That Improve Customers' Satisfaction

question 58

True/False

Activity-based management focuses on making decisions that improve customers' satisfaction while also increasing profits.

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Definitions:

Ontogenetic Adaptation

A trait or behavior that has evolved because it contributes to survival and normal development; in one view, infant emotions are ontogenetic adaptations.

Harriet Oster

A researcher known for her work in developmental psychology, particularly in the area of emotional expression in infants.

Normally Responsive Manner

A typical or expected way of responding or reacting to stimuli or interactions in a healthy and functional manner.

Deliberate Attempts

Actions that are consciously and intentionally made to achieve a specific goal or outcome.