Scenario 7

question 124

Multiple Choice

Scenario 7.2 Use the following to answer the questions.Both the Toyota Sienna and the Nissan Quest were very popular choices for family vans. Toyota noticed that the majority of its customers were families with 3 or more children, and so they developed commercials that featured larger families. They also produced commercials that featured Hispanic-looking actors and for some markets, in Spanish. Alicia Desario and her husband were currently shopping for a van for their family. As Alicia listened to an advertisement on the television about the Nissan Quest, she noticed that the Nissan cost about $27,000 and had gas mileage of about 17 mpg. She recalled an earlier ad for the Toyota Sienna, that also cost about $27,000, but had gas mileage of about 21 mpg. She also liked the way the family was portrayed in the Toyota ad, showing the children in the back seats having plenty of room, watching the DVD players, and having their own sound controls. When she spoke to Carlos, her husband, about how much she liked the Toyota van, he replied that it had too low of gas mileage at only 16 mpg. Since Alicia didn't agree with that number, he produced a magazine ad that supported his claim of the 16 mpg for the Toyota. Alicia couldn't believe that she had made such an error in hearing what the gas mileage was for the Toyota and the Nissan.
-Refer to Scenario 7.2. The fact that Alicia had remembered the gas mileage of the Toyota Sienna incorrectly is most likely an example of

• A)selective expression.
• B)selective retention.
• C)perceptual extension.
• D)perceptual bias.
• E)selective distortion.

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Definitions:

Sequestered Teams

Teams isolated from others to focus on specific tasks or projects without outside interruptions.

Intellectual Reasons

Motivations or justifications based on logic, reason, and critical thinking, often driving decisions and beliefs.

Surveying Teams

The act of examining and measuring team structures and dynamics to assess performance and areas for improvement.

X-Team Cycle

A framework for managing external teams that emphasizes the importance of external engagement, exploration, and execution for achieving high performance.