The Overall Characteristics of a Product That Allow It to Perform

question 30

True/False

The overall characteristics of a product that allow it to perform as expected in satisfying customer needs is called product quality.

Understand the significance of explaining reasons behind negative decisions respectfully and clearly.

Recognize the role and process of whistle-blowing in organizational ethics.

Identify the elements of a comprehensive crisis management plan.

Know strategies for responding to unethical or illegal behavior in the workplace.

---

Definitions:

Type B Personality

A personality type characterized by a less competitive, more relaxed, and less stress-prone behavior pattern compared to Type A personality.

Power Motive

The inherent drive to influence or control others and to achieve a position of authority.

Impulsivity

A trait characterized by acting on a whim, displaying behavior characterized by little or no forethought, reflection, or consideration of the consequences.

Self-Control

The ability to regulate one's emotions, thoughts, and behaviors in the face of temptations and impulses.