All of the Following Are Elements of the Inseparability Characteristic

question 180

Multiple Choice

All of the following are elements of the inseparability characteristic of services except that

• A) consumers are involved in production.
• B) centralized mass production is difficult.
• C) consumption and production are simultaneous.
• D) many services cannot be performed without the customer being present.
• E) services are easy to standardize and control.

---

Definitions:

Self-Perception Theory

A theory suggesting that individuals form their attitudes and emotions by observing their own behavior and context, especially when internal cues are difficult to interpret.

Self-Knowledge

The understanding or insight an individual has about themselves, including their beliefs, emotions, and motivations.

Self-Attributions

The process by which individuals explain the causes of their own behavior and outcomes, attributing them to either internal or external factors.

Impression Management

The strategic practice of influencing or controlling one's own image presented in social contexts.