Services Delivered Through Machinery Such as Computer Kiosks, ATMs, and Vending

question 140

Multiple Choice

Services delivered through machinery such as computer kiosks, ATMs, and vending machines can reduce the ____ that comes from increased contact with human employees.

• A) intangibility
• B) perishability
• C) inseparability
• D) heterogeneity
• E) tangibility

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Definitions:

Variable Manufacturing Costs

Costs that vary directly with the level of production output, including materials, labor, and overhead expenses that change as production levels change.

Selling Price

The amount a seller charges for a product or service, determined by costs, market conditions, and competitive pricing.

Contribution Margin

The amount by which the sales price of a product exceeds its variable costs, used to cover fixed costs and generate profit.

Selling Price

The amount of money for which a product or service is sold to customers, determined by costs, market demand, and competition.