When Service Companies Change High-Contact Services into Low-Contact Services, the

question 48

Multiple Choice

When service companies change high-contact services into low-contact services, the

• A) service becomes more expensive to deliver.
• B) quality of the service declines.
• C) service becomes less personalized.
• D) time required to deliver the service increases.
• E) service becomes less standardized.

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Definitions:

Points Of Reference

Specific locations or landmarks used to establish positions or to measure distances.

Lesion

An injury or wound; a circumscribed area of pathologically altered tissue.

Pathologically Altered Tissue

Tissue that has undergone changes due to disease or disorders.

Intravenous Pyelogram (IVP)

The insertion of a radiopaque material into the vein for the purpose of X-raying the kidneys and ureters.