One of the Best Ways to Better Understand Customer Needs

question 197

True/False

One of the best ways to better understand customer needs and expectations is to ask contact employees.

---

Definitions:

Authority

The authority or control given to a person or body to make choices, issue commands, and ensure compliance.

Legitimacy

The quality of being justified, acceptable, or in accordance with recognized principles or standards.

Discredit

To harm the reputation or credibility of someone or something, often by providing evidence of wrongdoing.

Formal Authority

It is the right granted to individuals within organizations to make decisions, give orders, and enforce obedience based on their position or role.