The Greatest Amount of Responsibility for Providing Customer Satisfaction Falls

question 112

Multiple Choice

The greatest amount of responsibility for providing customer satisfaction falls on the shoulders of

• A) chief executive officers.
• B) salespeople.
• C) sales managers.
• D) quality control experts.
• E) marketing directors.

---

Definitions:

Hypothalamus

A bundle of nuclei below the thalamus involved in body temperature, motivation, and emotion.

Estrogen Levels

The concentration of estrogen, a key female hormone, in the body which affects various physical and emotional states.

Actor-Observer Effect

The tendency to attribute one's own actions to external causes while attributing others' actions to internal characteristics.

Strong Attitudes

Deeply held beliefs that are resistant to change and can significantly influence behavior and perception.