Jake, a Sales Representative Is Returning from a Week on the Road

question 197

Multiple Choice

Jake, a sales representative is returning from a week on the road. One of his activities this week is to develop ____, which are designed to identify the customers called on and to present detailed information about interaction with those clients.

• A)Sales Invoices
• B)Feedback notices
• C)Expense reports
• D)Call reports
• E)Recall files

---

Definitions:

STAR Method

A technique used in interviews that stands for Situation, Task, Action, and Result, to structure responses to behavioral questions.

Behavioral Questions

Questions used in interviews that ask candidates to describe past behavior or actions as a predictor of future performance.

Stress Situation

A scenario or set of circumstances that causes significant strain or pressure on an individual or group.

Search Engines

Digital platforms designed to search the internet for specific information, presented in a list of results based on keywords entered by the user.