Scenario 18

question 122

Multiple Choice

Scenario 18.1 Use the following to answer the questions.
Jafrum, Inc. is a wholesale supplier of motorcycle accessories, clothing, and tools to various motorcycle retail stores around the country. Jafrum does not manufacture these items, but sells them to other retailers and also sells its merchandise through its website. Sean Thompson is one of the salespeople for Jafrum, and is responsible for obtaining new customers, increasing sales to current customers, and visiting the retail stores throughout the country. Recently, he has been given the sales objective from Jafrum's management to increase sales dollars by 15% in the coming year by adding new customers. Sean's current compensation is based on a $1,000 per month draw, plus 5% of all sales over $100,000. His salary last year totaled $42,000. Management has given Sean the choice of going to a compensation plan where he will earn 15% of all sales, but no draw.
Refer to Scenario 18.1. Sean is developing his list of potential new retail customers by accessing the yellow pages online. Here he finds the contact information for every motorcycle store in the 48 contiguous states, and eliminates those who currently are his customers. Sean is involved in which step of the personal selling process?

• A) Prospecting
• B) Preapproach
• C) Overcoming objections
• D) Closing
• E) Following up

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Definitions:

Anatomy

The branch of science concerned with the bodily structure of humans, animals, and other living organisms, especially as revealed by dissection and the separation of parts.

Corpus Callosum

The large band of neural fibers connecting the two brain hemispheres and carrying messages between them.

Epilepsy

A neurological disorder characterized by recurrent, unprovoked seizures due to sudden electrical disturbances in the brain.

Aggressive Behavior

Actions or behaviors that are hostile, destructive, or violent towards others or oneself.