Which of the Following Four Perspectives of the Balanced Scorecard

question 62

Multiple Choice

Which of the following four perspectives of the balanced scorecard enables management to answer the question,"How can we continue to improve and create value?"

• A) financial
• B) customer
• C) internal business
• D) learning and growth

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Definitions:

High Need for Affiliation

A personality trait characterized by a strong desire to be liked, to belong to a group, and to maintain positive relationships with others.

Mediate Conflicts

The process of intervening in a dispute in order to resolve it or reduce its intensity, often by finding a mutually acceptable solution.

Effective in Jobs

Describes the ability to fulfill job duties in a competent and proficient manner, often leading to successful outcomes and achievements.

High Need for Affiliation

A personality trait characterized by a strong desire to develop and maintain social relationships and to be part of groups.