What Is Total Quality Management (TQM)

question 163

Multiple Choice

What is Total Quality Management (TQM) ?

• A) a philosophy of supplying customers with superior products and services
• B) an exchange of information with suppliers and customers to create efficient and effective processes
• C) a software system that integrates a company's functions, departments, and data into a single system
• D) a system that speeds the transformation of raw materials into finished products

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Definitions:

Union Steward

A representative of unionized workers who serves as the liaison between the employees and the management, safeguarding the interests and rights of the union members.

Labor Agreement

A formal contract between employers and employees (often through their unions) outlining wages, working conditions, and other employment terms.

Union Representative

An individual elected or appointed to represent and defend the interests of union members in discussions with employers.

Union-Management Relationship

The ongoing interaction and negotiation process between a company's management and the labor union representing its employees.